Last Updated: June 21, 2026
This Privacy Policy explains how Kinaesthetic Performance
("we," "our," or "us") collects, uses, and protects information when you interact with our website, application form, coaching services, and communications.
By using our website or submitting our application form, you agree to the practices described in this policy.
1. Who We Are
Kinaesthetic Performance is a shoulder performance coaching practice operated by Dr. John Andrus, DPT. We provide one-on-one coaching focused on shoulder rehabilitation and athletic performance.
Website: kinaestheticperformance.com
2. Information We Collect
We collect the following types of information:
Information You Provide Directly
When you fill out our application form, book a Discovery Call, or communicate with us, we may collect:
- First and last name
- Email address
- Phone number
- Information about your shoulder condition, history, and goals
- Age range, location, and similar demographic details
- Any other information you voluntarily share with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral source (how you arrived at our site)
- Cookies and similar tracking technologies
Information from Social Media
If you interact with us through Facebook, Instagram, or other social platforms, we may receive information you've made available through those platforms (such as your name and profile picture) in accordance with each platform's privacy settings.
3. How We Use Your Information
We use the information we collect to:
- Process and respond to your application
- Schedule, confirm, and remind you about Discovery Calls and appointments
- Communicate with you about your application and our services
- Provide coaching services if you become a client
- Improve our website, services, and communication
- Comply with legal obligations
- Protect against fraud, abuse, or illegal activity
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information only in the following limited circumstances:
- With service providers who help us operate our business (e.g., email/SMS providers, scheduling software, payment processors). These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.
- For legal reasons if required by law, court order, or government request, or to protect our rights, safety, or property.
- In a business transfer if Kinaesthetic Performance is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
SMS Information Protection
We do not sell, rent, share, or distribute mobile phone numbers, SMS opt-in data, or SMS consent information to any third parties for marketing or promotional purposes. SMS contact information is used exclusively for our own communications with you regarding your application, appointments, and follow-up. This restriction does not apply to authorized service providers who help us deliver SMS messages (such as our messaging platform), who are bound by confidentiality obligations.
5. How We Communicate With You
By submitting our application form and opting in, you consent to receive:
- Email communications about your application, appointments, and follow-up.
- Transactional text messages (SMS) for appointment confirmations, reminders, and application-related updates. Message and data rates may apply. Message frequency varies.
You can opt out of:
- Emails at any time by clicking the unsubscribe link in any email we send.
- Text messages by replying STOP to any text. Reply HELP for help.
We will continue to send essential transactional communications (such as appointment confirmations) until you fully end your relationship with us.
6. How We Store and Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, and unauthorized access. Information is stored on secure servers operated by our service providers (including GoHighLevel for CRM and communications).
While we take precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to handling your information responsibly.
7. How Long We Keep Your Information
We keep your information for as long as needed to provide our services or as required by law. If you request deletion of your information, we will delete it within a reasonable timeframe unless we're legally required to retain it.
8. Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access — request a copy of the information we have about you
- Correction — request that we correct inaccurate information
- Deletion — request that we delete your information
- Opt-out — opt out of marketing communications at any time
- Restriction — request that we limit how we use your information
- Portability — request a copy of your information in a portable format
To exercise any of these rights, email us at [email protected].
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of any sale of personal information. We do not sell personal information.
European Residents
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights described above as well as the right to lodge a complaint with a supervisory authority.
9. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience, analyze traffic, and understand how visitors interact with our site. You can control cookies through your browser settings.
We may use:
- Essential cookies required for the site to function
- Analytics cookies to understand how visitors use our site
- Marketing cookies to deliver relevant content and advertising
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date. Significant changes will be communicated more prominently.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Website: kinaestheticperformance.com